Contact Support
Get help with account, billing, API, search, tracker, and AI Visibility questions.
Contact support when documentation and troubleshooting do not resolve the issue.
Before contacting support
Section titled “Before contacting support”Gather:
- organization name
- project name
- search or campaign name
- date and time of the issue
- browser and device if UI-related
- endpoint and request ID if API-related
- screenshots when helpful
- exact error message
Do not send API keys, passwords, payment card details, or other secrets.
Good support requests
Section titled “Good support requests”Good:
Organization: Acme SEOProject: UK Local SEOCampaign: London Plumbing RankingsIssue: Manual run failed on June 16, 2026 around 14:30 UTC.Error shown: Failed to load campaign results.Expected: latest run should show keyword results for 5 keywords.Less useful:
It does not work.Billing and account issues
Section titled “Billing and account issues”For billing issues, include the organization and invoice or payment date if visible. Do not include card numbers.
For access issues, include the email address on your iSearchFrom account and the organization you expected to access.
API issues
Section titled “API issues”For API issues, include:
- endpoint
- HTTP method
- response status
- response body
- sanitized request body
- key permission scope, without sharing the key itself
Open in iSearchFrom
Section titled “Open in iSearchFrom”Open Account Settings in the app. When reporting an issue, include the active organization and links or IDs from the relevant app page, but never include passwords, API keys, or card details.