Invoices and Payments
Review payment history, invoices, subscription history, and billing status.
The billing area includes payment and subscription records for the active organization.
Payment history
Section titled “Payment history”Payment history can show:
- date
- description
- amount
- status
- invoice link when available
Common payment statuses include pending, paid, failed, and refunded.
Subscription history
Section titled “Subscription history”Subscription history can show:
- plan
- usage
- billing period
- renewal information
- status changes
Use subscription history when auditing plan changes or reconciling organization access.
Open an invoice
Section titled “Open an invoice”If an invoice link is available, open it from payment history on Billing. Invoices are handled through the billing provider.
Failed payments
Section titled “Failed payments”If a payment fails:
- Open Billing.
- Check subscription status.
- Update payment method if needed.
- Retry through the billing portal or checkout flow.
- Contact support if the subscription remains past due.
Do not send card numbers to support. For billing investigation, include organization name, approximate date, amount, and the status shown in Billing.
Open in iSearchFrom
Section titled “Open in iSearchFrom”Open Billing in the app. Billing shows payment history, subscription history, invoice links, plan details, and the Stripe billing portal button when a subscription is active.